At Starlaxe, we strive to provide accurate, timely, and reliable online compliance services. Since our services involve government filings, document preparation, and processing fees, certain limitations apply to cancellations and refunds.
1. Refund Policy
Refunds are provided only in the following cases:
Duplicate payment made by mistake
Service not deliverable due to our error
Service cancelled by us before processing begins
Refunds will not be issued in cases where:
Incorrect or incomplete information/documents are provided by the customer
Delay or rejection is caused by government authorities
The customer fails to respond to queries or requests for additional documents
2. Cancellation Policy
Orders can be cancelled within 24 hours of payment only if the service process has not been initiated.
Once document verification or filing has started, cancellations are not possible.
Cancellation requests must be sent via email to [Your Support Email] with your order ID.
3. Refund Process
Approved refunds will be processed within 7-10 business days to the original payment method.
Any payment gateway charges, taxes, or third-party fees are non-refundable.
4. Changes to This Policy
We reserve the right to modify this Refund & Cancellation Policy at any time without prior notice. Any changes will be posted on this page.